HOW ACE WORKS

Is ACE legit? Plain answers.

What ACE is, what it isn't, who flies you and who you pay. No fine print.

A marketplace, not a broker

ACE lists operators and brokers and lets you send them a trip. We don't arrange or sell flights.
We never hold your trip money

You pay the operator, or your own broker, directly. Your charter money never passes through ACE.
Real operators fly you

Every charter flight is flown by a certificated operator, under its own certificate, crew and insurance.

Common questions

What is ACE?

ACE is a marketplace and directory. It connects travelers, brokers and operators so you can see who flies where, check typical prices and send a trip request to the companies you pick. ACE is not a broker, not an agent and not an airline. We don't own or fly aircraft.

Does ACE sell flights or hold my money?

No. ACE doesn't sell flights and never holds trip money. When you book, you sign the charter agreement with the operator or your broker and pay them directly. Sending a trip request is free.

Who actually flies me?

In the US, charter flights are flown by FAA Part 135 operators. That means the operator holds an FAA air carrier certificate, uses its own trained crews and maintains the aircraft to commercial rules. You can look up any operator's certificate with the FAA, or ask your broker to.

Part 135, Part 91 and other terms

What does “Confirmed” mean?

ACE checked that the company's phone and email reach a real person, that it uploaded its operating certificate and insurance, and that each tail number it lists is on those documents. It is a check of identity and paperwork, not a safety rating.

What Confirmed covers, and what it doesn't

What are the safety audit badges?

ARGUS, Wyvern and IS-BAO are independent safety audits an operator pays for and passes. Operators add them to their profile and we show the level next to their name. Audits expire, so ask the operator for its current report before you fly.

ARGUS PlatinumWyvern WingmanIS-BAO Stage 3

Every badge explained

Reviews and the Flagged label

After a completed trip, travelers and brokers can review the operator. When an operator's reviews show the same problem over and over, its profile shows Flagged · based on its reviews. It's a warning to read the reviews, not a ruling by ACE.

Flagged · based on its reviews

How does ACE make money?

Operators and brokers pay a monthly or annual subscription to list, bid and post on the Board. Travelers pay a 0.5% fee only after a completed trip. ACE never adds a markup to your charter price and never takes a cut of it.

See pricing

Something went wrong. Who do I tell?

Your trip is between you and the operator or broker, so call them first. Then tell us: a wrong listing, a bad experience, a price that wasn't honored, or anything that looks like a scam. We look at every report and can remove a company from ACE.

Report a problem Contact us

ACE vs a broker

Brokers are welcome on ACE. Many travelers use both: ACE to see who flies the route and what it should cost, a broker when they want someone to handle it.

Question	ACE	A charter broker
What it is	Software. A marketplace and directory.	A company that arranges your trip for you.
Who picks the operator	You do. Send a trip to up to 3 operators or brokers.	The broker picks and recommends.
Prices	Typical prices shown in the open. Operators quote you directly.	The broker quotes you one price.
Markup	None. ACE never adds to the charter price.	Usually includes the broker's margin.
Who you pay	The operator, or your own broker. Never ACE.	The broker, who pays the operator.
Who you call on the day	The operator, or your broker if you have one.	Your broker.
Best for	Travelers who want to compare and book direct.	Complex trips, or people who want it handled.

Ready to try it?

Send one trip to up to 3 Confirmed operators. Free to sign up.

Request a trip See empty legs