How can we help?

Answers to the questions we hear most. Can't find yours? Send us a message.

Which account should I create?: Pick “I'm flying” if you charter for yourself, your family or your company. Brokers arrange charters for clients. Operators hold the FAA certificate and fly the aircraft. You can't switch later without contacting us.
Why do brokers and operators get a code by email?: Their accounts can bid, post and see wholesale prices, so after the password we email a 6-digit code to the address on the account. It works for 10 minutes. You only need it on a browser we haven't seen, or every 30 days.
How do I claim my company's listing?: Find your company in the Directory and choose “Claim this listing”. You'll confirm you work there, add your aircraft and upload your AOC and insurance certificate.
What does “Confirmed” mean?: We reached a real person at the company and matched each listed tail number to the documents it uploaded. It isn't a safety rating.
Does ASTRA take a cut of my charter?: No. You pay your broker or operator directly. Operators and brokers pay a flat subscription.
I forgot my password.: Use “Forgot password?” on the sign-in page. We'll email a link that works for 30 minutes.